FAQ

Shopping Information

How will I receive my file?

– Items will be available to download instantly upon successful payment.
– All listings are DIGITAL files, no physical items will be sent to you. Any product images are just an example of how the designs may be utilised. 

When resizing files please be aware that if there are joints in the design for example that these will be effected if you use different thickness of materials than those of the original design.
– Watermarks will not included in any files.
– All files are compressed together into a .zip file. You will need to know how to unzip/extract the files to your computer before using them.

What file will be supplied?

– All files are compressed together into a .zip file if multiple versions are listed in that sale. You will need to know how to unzip/extract the files to your computer before using them.SVG designs may be resized without the loss of quality.
– Watermarks will not included in any files.
– SVG designs may be resized without the loss of quality.

When resizing files please be aware that if there are joints in the design (for example a lantern or box) that these will be effected if you use different thickness of materials than those specified in the listing of the original design.

These files are designed to be used in Lightburn and other popular cutting software that accept these files. Before purchasing please make sure your laser machine is compatible with SVG files. Most designs can also be utilised in craft cutting machines such as the Silhouette Cameo and Circuit machines that accept SVG files.

Do You Ship Internationally?

Yes. As ALL sales are of digital files only they are available internationally. My physical products are only available for sale in Australia.

What Shipping Methods Are Available?

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Payment Information

What Payment Methods Are Accepted?

The Crafty Socialite accepts credit card payment as well as PayPal for your convenience.

Can I get a refund?

Due to all items being digital files there are no refunds on purchases. Should you have difficulty downloading a file we can assist if you reach out to the email info@thecraftysocialite.com.au and aim to answer your query as soon as possible. Also social media messages are welcomed.

Licensing

What license is included with my purchase?

All items include a license for private use by the purchaser for the product of physical items.

A small commercial license is also included meaning you can make a physical item using the file and sell it locally, online or by any shipping means up to 100 items per file. Should you wish to make large commercial quantities please email for information on large-scale commercial license details at info@thecraftysocialite.com.au
You CANNOT share or sell this digital file, or any components of the file as they are copyright of The Crafty Socialite. The above licensing applies to Friday Freebie Files also. Our intellectual property will be fiercely protected and we will not tolerate our designs being sold or shared in any way.

Do I need an account to place an order?

No, you can checkout as a guest however please note we will not be able to assist in file recovery without proof of purchase which is to be provided by you.

Who should I to contact if I have any queries?

The Crafty Socialite of course! Hit us up on email or our socials.